The Chat OperatorWhat your chat does.
The widget on your website is the smallest part. Behind it, the chat answers, captures the enquiry, chases it, tells you what it earned, and hands over to a person when it should.
Answering customers
In your words, with your prices, around the clock.
Answers from your own information
Documents, price lists, policies and opening hours, answered in your voice. Several knowledge bases per chat, and we keep every version so we can restore any of them.
Reads the customer
Every message is read for mood, intent, buying intent and language. Someone asking about a product or a price gets the product and price; someone browsing isn’t pushed.
Guided walkthroughs
Step-by-step journeys you design: quote requests, product finders, enquiry forms. Each has its own link, so a QR code on a van can open the chat straight into it.
Quick-reply buttons
Tappable suggestions in your own wording, proposed from real conversations and approved by you.
Your live shop prices
WooCommerce products and prices synced every hour, so the chat quotes the real price.
Remembers returning customers
What this person said, what they want and what’s still missing, carried across visits and shown to your staff.
Capturing and chasing enquiries
Every enquiry lands somewhere and gets followed up.
Enquiries, callbacks and complaints
Name, email, phone and what they want. If they correct themselves mid-chat, the record updates. If something downstream fails, it queues and retries.
A mini CRM
Status, “log what happened”, an activity trail, editable sale values, colour tags, search, filters and CSV export.
Callbacks with a deadline
Opening hours, closures and a staff rota. “Open now” and “On duty now” on your Today screen, with “Call by” times and an overdue count.
Win them back
A visitor leaves without buying; AI drafts a follow-up email for you to check and send. “Won back” shows on your Results.
Email from your own mailbox
Connect your own email, Google or Microsoft. Templates and a full composer, so follow-ups come from you.
Alerts
An email when a new enquiry lands, a callback is coming due, a conversation turns unhappy or the chat goes missing from your site.
Taking over yourself
You stay in charge, from your phone if you like.
Run your chat by talking to it
Sign in to your own chat with a one-time code and change settings and prices by typing. Anything that changes something is confirmed first.
Live chats
Who is on your site right now and who is waiting, oldest first. Take a conversation, reply, hand it back.
AI redraft and your own language
AI tidies a rushed reply. Staff can type in their own language and the customer reads English.
On your phone
Install the panel to your home screen on Android or iPhone and get a push the moment someone is waiting.
Your team
Team members, roles with tick-box permissions, two-step sign-in and notification choices per person.
Help on every screen
Tap “?” and ask in plain English: AI answers from the panel guide. Something not right? Report it with a screenshot or a PDF attached.
Knowing what it’s worth
Outcomes, not vanity numbers.
“Your chat made you £X”
Sales, won-back customers and paid quotes, each conversation counted once, with a breakdown.
Results
30-day charts, what customers ask about most, your busiest times, questions answered, hours saved and promises kept.
Questions it couldn’t answer
Grouped by similar question. Answer once and it’s marked “Chat trained ✓”.
Staying safe and legal
Specific protections, not a badge.
Replies checked before sending
Every reply goes through automatic checks before the customer sees it. Card numbers and untrue privacy claims are swapped for a safe answer, and links to other websites are removed.
Erase on request
Ask us to delete a person’s details and we’ll delete them from our systems within one month. Some records, such as technical logs, are deleted by hand. Backup copies are deleted within about two months.
Download your data
Enquiries, conversations, messages and questions as a CSV or zip, whenever you want them.
Items marked “Coming” are built and waiting to be switched on.
See it answering your customers’ questions, with your prices, before you pay anything.
Book a demo and tell us what people ask you most. We’ll show you what your chat would say.