The Chat OperatorWhat we actually do with your data.
Specific protections you can check, rather than badges. Your data stays yours and is never sold.
Only your data in your panel
Your panel shows only your business’s data.
Erase on request
Ask us to delete a person’s details and we’ll delete them from our systems within one month. Some records, such as technical logs, are deleted by hand. Backup copies are deleted within about two months.
Download your data
Enquiries, conversations, messages and questions as a CSV or zip, on demand.
An audit log that can’t be edited
Important actions in your panel, including every time our team looks at it, are written to a log that can’t be changed or deleted afterwards.
Two-step sign-in
Every team member can turn on a second sign-in step (our own staff must), and roles control what each person can see and do.
Replies checked before sending
Card numbers and untrue privacy claims are replaced with a safe answer, and links to other websites are removed.
Sensitive details hidden
Card numbers and security codes, bank details given as a sort code and account number or an IBAN, and National Insurance numbers that a customer types into the chat are hidden before they’re stored. Email addresses and phone numbers aren’t hidden. Health and other sensitive details are caught too, on a best-effort basis. Files and images aren’t checked.
Built for accessibility
The panel is built to the WCAG 2.1 AA accessibility standard, in light and dark.
See it answering your customers’ questions, with your prices, before you pay anything.
Book a demo and tell us what people ask you most. We’ll show you what your chat would say.