# The Chat Operator

> The Chat Operator is a managed AI chat service for UK small businesses. It puts an AI chat on a business's website that answers customers from the business's own documents, prices and policies; captures enquiries, callbacks and complaints; chases visitors who left; lets the owner or staff take over a conversation; and reports what the chat earned. Every chat is set up and tested by the team before it goes live. It is run by CVC International Ltd (company no. 12172111, registered in England and Wales), built in the UK and hosted in London; some providers, including the AI, are outside the UK.

Key facts:
- Who it is for: owner-run UK small businesses (1 to 20 staff), especially trades and construction, dog grooming and pet care, independent shops and makers, and local services.
- Setup: managed, not self-serve. Six steps: questionnaire, documents and voice notes, a written brief, a tested build checked by a second person, client sign-off, then go-live and a week-one review.
- Install: one self-contained block pasted into Google Tag Manager. No plugin, no developer.
- Business panel: https://panel.thechatoperator.com (Today, Enquiries, Conversations, Questions, Live chats, Results, Settings). Light and dark themes.
- Integrations: WooCommerce (catalogue synced hourly) and Google Tag Manager. Sending from a business's own mailbox is built but not yet switched on. Nothing else is claimed.
- Pricing: not published. A core service plus individually chosen add-ons. Prices are given on a demo call.
- Status: live in production.
- Privacy: conversations are never sold. Erasure on request within one month; backup copies are deleted within about two months. Data export as CSV or zip. Each business's panel shows only its own data.
- Not available yet: bookings, WhatsApp, vouchers, loyalty, card payments, self-serve setup.

## Main pages
- [Home](https://thechatoperator.com/): what it is and why it matters
- [What it does](https://thechatoperator.com/what-it-does/): full feature list grouped by job
- [See the dashboard](https://thechatoperator.com/dashboard/): tour of the business panel
- [How setup works](https://thechatoperator.com/how-setup-works/): the six-step managed setup
- [Pricing](https://thechatoperator.com/pricing/): core service plus add-ons, prices on request
- [Add-ons](https://thechatoperator.com/add-ons/): what can be switched on per business
- [Security & privacy](https://thechatoperator.com/security-and-privacy/)
- [Book a demo](https://thechatoperator.com/book-a-demo/)

## Who it's for
- [Chatbot for builders and trades](https://thechatoperator.com/who-its-for/builders/): answers questions like "How much for a 20m² patio?"
- [Chatbot for dog groomers and pet care](https://thechatoperator.com/who-its-for/dog-groomers/): answers questions like "Do you do puppy’s first groom?"
- [Chatbot for online shops and makers](https://thechatoperator.com/who-its-for/shops-and-makers/): answers questions like "Can you engrave a name on the back?"
- [Chatbot for local service businesses](https://thechatoperator.com/who-its-for/local-services/): answers questions like "Do you cover BA2?"

## Optional
- [About](https://thechatoperator.com/about/)
- [Partner with us](https://thechatoperator.com/partner/): referral links and commission for agencies
- [Contact](https://thechatoperator.com/contact/)
- [Privacy notice](https://thechatoperator.com/privacy/): how CVC International Ltd uses your details
- [Delete your data](https://thechatoperator.com/data-deletion/): how to have us delete what we hold about you from Facebook or Instagram